RETURNS POLICY

  • POLICY

    If for any reason you aren’t happy with your Maargo' order, you can return the items for store credit. 

    You have 14 days to post your return back to us, starting from the day you receive your order. If you post your return after 14 days of receiving your order, you may be charged a late return fee.

    Please note that if you return an item, you will need to cover the cost of postage. However, if you have received the wrong item, then we will cover those charges. We suggest using a trackable postage option. Unfortunately, if the package is lost on its way to us, our Customer Happiness team will be limited in what they can do to compensate you.

    Exchanges
    We recommend returning your item back to us, then using your store credit to place a new order.

  • HOW TO RETURN ITEMS IF YOU LIVE IN THE UK

    Maargo' offers local returns if you live in the UK

    • Create a MAARGO' ACCOUNT if you don't already have one so we can issue your store credit.
    • Please ensure to include your order number and the price of your item/s on your return.
    • Send to the following address:

    Simp Holding Ltd  - 10 QUEENS STREET - SUFFOLK - IPSWICH  IP1 1SS

    United Kingdom  

    HOW TO RETURN ITEMS IF YOU LIVE OUTSIDE THE UK

    • Please ensure to include your order number and the price of your item/s on your return.
    • Send to the following address:

         Simp Holding Ltd  - 10 QUEENS STREET - SUFFOLK - IPSWICH  IP1 1SS

         United Kingdom       

 

         PROCESSING YOUR RETURN

  • Once we receive your return, it takes 5 business days to process and issue your store credit or refund (not including your bank’s processing time).

    If your postal tracking shows that your return has been delivered to our warehouse but the store credit hasn’t, call Customer Happiness Team.

  • RETURN CRITERIA

    In order for us to process your return, please make sure that the item is in the original condition you received it, i.e:

    • Tags still attached
    • Unworn
    • Unwashed
    • Unstained
    • Unperfumed
    • In its clear poly bag - please ensure the barcode label on the bag matches the name on the item’s tag.

    Please note that returns which don’t comply with the above criteria will automatically be returned to sender, so please be careful when trying on your item.